CASE 02
AVARDA
this case is all about the UI design, but also deep dives into my work behind it - the structure and logic that WAS a foundation for designing seamless and easy-navigated digital platforms for this company.
Solution
Helping avarda with the end-to-end experience. Looking for ways to improve the customer journey.
The customers did not get a confirmation that their purchase has gone through. The customers have to be worried and also waste time on contact avardas customer service to get sure that everything was alright.
Design a confirmation page so that the customer
get an informative, trust-full and full-filld experience.
The customer got a seamless and complete custumer journey which minimize any risk of customers getting frustrated and confused in their customer journey.
Avardas customer service reduced their work load.
Problem
My role
Case
result
Avarda wanted a confirmation page that gives buyers a complete and reassuring post-purchase experience.
Was used to define the specifications and considerations necessary to meet the customer’s needs during the design process.
USER STORIES
More seamless way to do the information hierarchy if I have a clear vision and understanding of all the information and where it should take place.
USER User stories WAS USABLE FOR THE NEXT STEP: INFORMATION HIERARCHY
It was important to place the most critical information at the top, so that the customer immediately understands that their purchase was successful. Followed by important details about the order and a confirmation that this information also is sent to their email.
INFORMATION HIERARCHY
INFORMATION HIERARCHY when designing low-fidelity
Is used to define the specifications of what is needed to consider when designing to meet the customer needs.
